Banner
Orb Communications
 
Search:
 

Phone Systems

11:26 a.m., 20 Mar 2009
« Back

What is a Business Phone System?

NewstalkZB's Danny Watson recently caught up with the Orb team to talk about phone systems, and what value they can add to your business.  Phone systems, while not necessarily very exciting, are an important part of any business, and today most small businesses have one.

Most of us have historically been interested in simply making and receiving calls, and what most businesses don't realise is that new generation phone systems technology can help even the smallest companies become more productive, appear more professional and provide better service to customers.

Become more productive
Technologies such as VoIP (Voice-over Internet Protocol) allows you to integrate your phone system with computer systems and therefore combine functions like email, financial systems, and CRM applications - keeping everything at your fingertips.  This lets you get on with work faster and smarter than ever before.

Appear More Professional
Most phone systems have innovative features such as Voicemail, Music on Hold and Auto Attendant - meaning that every customer contact with your business is both a productive and user-friendly experience.

Provide Better Service
Innovative features such as 'Mobile Twinning' (both your landline and your mobile phone ring simultaneously) allows you to become more responsive than ever before - meaning customers can contact you regardless of your location. 

Save Money
Phone system technologies allow you to drive efficiencies through your business and this can bring savings on overall headcount.  VoIP technology also means that you can communicate via the internet (voice converted into data) which means you can save a significant amount on traditional toll charges. 

Click here to learn more about Business Phone Systems...

What is it likely to cost me?
12:43 p.m., 20 Mar 2009
 
.
What is it going to cost me to introduce a phone system into my business?

If I am small business, is it going to be cost prohibitive, or can I still enjoy the same benefits as larger company too? 
What is a phone system likely to cost me?
12:50 p.m., 20 Mar 2009
 
.
The cost will largely depend on your needs and what you want to get out of your phone system, but you can start from as little as $36+GST a week.  You can even add the cost of your phone system to your normal Telecom bill, so you can treat the investment as a typical operational expense vs. a new capital expenditure.
How complicated is it?
12:57 p.m., 20 Mar 2009
 
.
Do I need to have a propeller on my head to make it all work?  

Am I going to need to invest in IT staff to ensure we get the most out of the investment?
How complicated is it going to be?
1:04 p.m., 20 Mar 2009
 

Most phone systems are very user-friendly and also scalable, allowing you to start small and scale things up as your needs change. You certainly don't need to have a propeller on your head and there is a lot of support available to ensure you get the most out of your investment.
Do I need to replace of all of my existing kit?
1:08 p.m., 20 Mar 2009
 
.
Will I be able to keep some of my existing hardware, or am I going to need to get rid of everything and start again from scratch?

What if I have just invested in new handsets etc?
Will I be able to utilise some of my existing kit?
1:13 p.m., 20 Mar 2009
 
.
This is a bit of a tricky one. It really depends on the system you choose to run with, and also on what existing 'legacy hardware' you currently have in place.

In most cases we find that at very least some of your legacy hardware can be ultilise with a new phone system.